Exchanges and Returns/Refunds

During 14 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. First action to do is to write an email notifying the will to exchange or return the product at [email protected]. Please provide the order number when you write the email.
The customer may be eligible to be refunded for damaged products only if labels and original packaging are fully intact. The webstore cannot accept returns where the cellophane has been opened. You are responsible for the shipping of returned items back to Francesca Bianchi Perfumes to the following address:
Hedonik B.V.
 Frans van Mierisstraat 40H
 1071RV Amsterdam, NL
Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser. Note that additional duties and/or taxes will not be refunded. Neither will the original shipping costs for delivering your order. VAT will be included in the